\[\frac{20}{a^{2} + 4a} - \frac{3}{a} = \frac{20}{a(a + 4)} - \frac{3^{\backslash a + 4}}{a} =\]
\[= \frac{20 - 3 \cdot (a + 4)}{a(a + 4)} = \frac{20 - 3a - 12}{a(a + 4)} =\]
\[= \frac{8 - 3a}{a(a + 4)}\]